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+---
+layout: doc
+title: Media Troubleshooting
+permalink: /doc/media-troubleshooting/
+---
+# Video and Audio Troubleshooting #
+
+## Can't play media videos in a VM due to missing codecs
+
+If you’re having trouble playing a video file in a qube, you’re probably missing the required codecs. 
+The easiest way to resolve this is to install VLC Media Player and use that to play your video files. 
+You can do this in multiple different TemplateVM distros by following the instructions [here](/faq/#how-do-i-play-video-files).
+
+## Video lagging
+
+Playing videos may cause lags since software decoding uses a lot of CPU. 
+
+Depending on your video player, there are some settings that may smoothen video plays:
+* If using VLC media player, go to Tools--> Preferences --> Video --> Output. 
+By default, the Output is set to "Automatic".  
+Go through the list and try out other output options to see if any makes videos run smoother. 
+* If using mpv media player, you may be able to improve performance by entering `mpv --profile=sw-fast --vo=x11` in a terminal. 
+* For video lags when playing videos from a browser, disable hardware acceleration in the browser. If the problem arises when watching streams, it may be smoother to use `streamlink` to view streams in mpv instead of using the browser.
+